All products are thoroughly checked before they are dispatched despite our best efforts, if you find a defect in the product delivered please mail us at email@example.com regarding the return within 24 hours of the delivery. The mail regarding the return of the product should specify the damages in detail as our team will inspect the returned product based on the mail. The return decision will entirely rest on the Radha Krishna Silks team. The customer should send the intended product back through the company's authorized courier service within two working days after the delivery. The returned package should include the customer's name, mobile number along with the original invoice of the concerned product. Kindly confirm that the product is returned in its original condition and packaging. It is an inherent policy. On receiving the product from the customer and confirming the defects mentioned in the mail, Radha Krishna Silks will decide whether to issue credit or voucher as it sees fit. These can be redeemed on the purchase of a product that is equal to or greater than the price of the product in question. The redelivery charges will be incurred by the customer. On receiving the product and after thorough inspection, if the team of Radha Krishna silks decide the product is not refundable and decide to return the product to the customer, re-delivery charges will be borne by the customer.
CANCELLATION AND REFUND
The cancellation request is only accepted within 12 hours of placing an order and a refund will be made possible within 7 to 10 working days if the payment is made from a credit/debit or net banking. The customer should immediately mail us for the cancellation of any order with the order number. In case of detachment of the blouse from the saree is done, cancellation is not possible. Cancellation is also not possible in case the customer dislikes the product. All the photos of the product visible on the website are clicked in natural lights our best effort to capture the exact colour, but it may differ due to temperature differences on your device. Any customer that receives a package that is tampering with or damaged or broken seal condition should immediately inform us via mail or call. After inspection and further proven innocence of the customer, Radha Krishna silks will give a credit note, exchange or replace the product. Product specifications such as colour, weight, size and description are a close estimate also any return request based on them will be denied. In case any dispute over the cancellation, refund or return of any product of Radha Krishna Silks decision will be compelling. For further doubt please contact firstname.lastname@example.org or call on +91 40 2354 5525/26/27.